Terms and Conditions

This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods and services (the Products) listed on this Website (the 'Website') to you.
By ordering any of the Products listed on this Website, you agree to be legally bound by these conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof), or your placing of an order, following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these conditions.

Use of the Website

Please refer to our Website Policy

Privacy Policy

Please refer to our Privacy Policy

Who You Are Buying From

The term Learn to Sew with Millie or "us" or "we" refers to Melissa Robinson t/a Learn to Sew with Millie, 7 Coastal Road, Burniston, Scarborough, North Yorkshire, YO13 0HR. The term "you" refers to the user or viewer of our Website.

Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom). We reserve the right to refuse to supply goods outside the UK where there is a valid business reason.

Products

We offer four categories of products:

'Workshop' refers to an in-person workshop where you will be taught to make a specific sewn item.
‘Bespoke’ refers to physical items which are commissioned by you and are personalised and made-to-order goods, with your choice of name, fabric, message, design or other customised aspect that makes the item unique to your requirements.
‘Stock’ refer to physical items which are sold to you ‘as is’ following a listing on our website.
‘Downloadable Digital Goods’ are electronic products which are downloaded by you.

Prices

Prices are stated on our Website. For bespoke items a price will be agreed with you as part of the ordering process.
Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered) and include delivery costs for delivery within Mainland UK. Where there is an additional delivery cost this will be made clear on the product listing, or when confirming your order.
We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Products to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery of the goods and/or we have commenced providing the services.

How contracts are formed between you and us

Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these Terms and Conditions and the applicable details on the product page.
No order shall be deemed to be accepted by us until we issue an email acknowledgement. The contract between you and us will relate only to those goods and/or services notified in the email acknowledgement. For bespoke items, the email acknowledgement will also include an order confirmation document. The contract between you and us will relate only to those goods and/or services notified in the order confirmation document.
Purchases may be paid for by Stripe. Payment will be debited and cleared before the dispatch of the goods or provision of the service to you. A PCI-certified auditor has audited Stripe. They are a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe allows payment by Visa, MasterCard, American Express and almost any other kind of credit or debit card.
Orders for stock items will be supplied within a maximum of 30 days from the date we accept your order.
Orders for workshops will be confirmed on payment, places are limited and offered on a first come first booked basis.
Downloadable digital goods will be supplied to you immediately following our acceptance of your order.
Orders for bespoke items are likely to exceed 30 days. The contract between you and us will continue until the order is fulfilled (or cancelled). For bespoke orders, a 50% deposit must be made to confirm your order. The remaining balance is due in cleared funds before despatch of the finished item/s.
We may refuse to process a transaction for any reason, refuse service to anyone at any time, or to cancel a confirmed order at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun. In these circumstances, we will bear the costs of returning any clothing or fabrics to you, and refund any monies you have paid.
Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then the performance of our obligations shall be postponed for the period of time that the circumstances continue.

Delivery

The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

Returns and Exchanges

Workshops

If you need to cancel a workshop

I try my best to price the sewing workshops fairly and offer good value for money. I therefore have a clear non-refundable policy to ensure that I am able to cover all costs and the ongoing viability of the workshops.
I do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so I am happy for you to send along a friend to take your place, I will need their name and contact details prior to the workshop.
If you contact us at least 7 days in advance of the workshop, then I can offer a transfer to a workshop/session on an alternative date, providing there are places available or a workshop is planned.

Our right to cancel a workshop

Should I need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation and of course a full refund if we are unable to rearrange a suitable date. Unfortunately, we cannot accept any liability for travel or other costs.

Physical Goods/ Stock Items

You have 14 days from receipt of cancellable goods to notify us if you wish to return an item.
You must notify us in writing to [email protected] of your decision to cancel.
We cannot accept returns of fabric cut to your specific requirements.
You are responsible for returning the goods in saleable condition within 14 days of notifying us of your intention to return. We recommend that you return the goods in appropriate packaging, and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
We reserve the right to reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected, or which are damaged or lost in the post.
We will process a refund of your order payment and postage cost (standard Royal Mail rates) within 14 days of receipt of your return, subject to compliance with the returns policy Terms and Conditions.

Bespoke Goods

Please note the right to cancel DOES NOT APPLY to personalised, bespoke and made-to-order goods, with your choice of name, fabric, message, design or other customised aspect that makes the item unique to your requirements and therefore cannot be resold, unless they are faulty.

Checking Your Order

Please check that the details contained in your order confirmation, and other communication with us, are correct. We are not responsible for misspellings or other errors that result from information you supply.
Payment of your deposit confirms that you agree to be bound by these terms and conditions and to the agreed total price for your order.
If you require an item for a specific date then this will be agreed between you and us prior to our accepting your order. In all other circumstances, we will provide an estimated delivery date before your order is confirmed. This date is an estimate and may be subject to some flexibility.

Cancelling Your Order

You have 14 days, from the payment of your initial deposit, to notify us if you wish to cancel your order for bespoke items. We will process a refund of your order payment within 14 days of receipt of your cancellation, subject to compliance with the returns policy Terms and Conditions.
After this time, your initial deposit is non-refundable. In exceptional circumstances we may agree a cancellation after this date. Where this applies, we may deduct reasonable costs for any work undertaken or costs incurred before your cancellation decision.
If you have already sent the clothes to us at the point of cancellation you will be responsible for the costs of returning them to you.

Cancellation by Us

In the event that you do not supply the clothing, other fabrics, and/or any other details/items required for your order within 4 weeks of our confirmation of your order, we reserve the right to cancel your order and return your deposit payment, or to increase the price for the order to reflect prices at that time. If you have already sent any items to us at the point of cancellation you will be responsible for the costs of returning them to you.
If we are otherwise unable to complete your order we will refund your deposit and bear the costs of returning any clothing or fabrics to you, and refund any monies you have paid.

Once Work Has Begun

After we have begun work on your order it cannot be cancelled by you, and you will become liable for the remaining balance. The ordered item remains our property and will not be supplied until the full balance has been received in cleared funds.

Downloadable Digital Goods

All sales of downloadable digital products are final. You will not have the right to cancel once a download has started.
We may offer an extended guarantee period on certain products. If you wish to claim a refund you must notify us in writing to [email protected].

Governing Law and Jurisdiction

The Website is controlled and operated in the United Kingdom.
Every purchase you make shall be deemed performed in England and Wales.
The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Comments and Complaints

If you have a comment, concern or complaint about any Products you have purchased from us, our Website or any other matter please contact us via email at [email protected] or by post at 7 Coastal Road, Burniston, Scarborough, North Yorkshire YO13 0HR

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